FAQ's

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage.

Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the print specification of your printer.

Answer:

• Gift Vouchers can be emailed free of charge.

• Can be mailed 1st class in an A5 branded envelope for £6.95.

• Can be mailed 1st class in a gift voucher box for £12.49.

Answer: We do not supply VAT receipts on voucher sales, however VAT receipts can be issued on the redemption of the voucher.

Answer: Yes please do contact us, we can amend or re-issue a voucher.

Answer: Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.

Answer: Unfortunately vouchers cannot be extended or refunded.

Answer: Each voucher has a unique identity code that can only be used for one transaction.

Answer: Prior booking is essential and can be achieved by contacting us on the following number: 0131 556 4901.